How can we help you?

Browse products in our Marketplace, add items to your cart, select a pickup hub or delivery option, complete payment via Paystack, and your order will be confirmed with a notification to the farmer.

Orders can be cancelled within 1 hour of placement if the farmer has not yet started preparing the produce. Contact support@agrobridge.com.ng immediately with your Order ID.

We accept debit cards (Visa, Mastercard, Verve), bank transfers, and USSD payments through Paystack. All transactions are secured with 3D Secure verification.

Log in to your account and navigate to Orders. Each order displays a real-time status: Pending → Confirmed → Processing → Ready → Shipped → Delivered.

When you pay, your funds are held securely by AgroBridge and only released to the farmer after you confirm delivery. If there is an issue, your money is protected during dispute resolution.

You have a 48-hour window after delivery to confirm receipt or raise a dispute. If no action is taken, the system automatically releases funds to the farmer.

Duplicate charges are reversed within 1-3 business days. Contact support@agrobridge.com.ng with your transaction reference number and we will resolve it promptly.

A small platform service fee and applicable delivery fee may be shown at checkout. These are displayed transparently before you complete payment.

Farmers work with our logistics partners to deliver produce to your specified address or a designated pickup hub near you. Delivery times vary by location and produce type.

Pickup hubs are designated community collection points where you can collect your order at a convenient time. They are available in major cities across Nigeria.

If your order exceeds the estimated delivery time by more than 24 hours without explanation, file a dispute through your Orders dashboard or contact support.

Address changes may be possible within 2 hours of order placement. Contact support@agrobridge.com.ng immediately. Changes after the farmer has dispatched the order cannot be guaranteed.

Group Buys allow communities of buyers to pool their orders and unlock wholesale pricing directly from farmers. Once the minimum participation target is reached, the order is confirmed for all participants.

If the target is not met within the window, all participant payments are refunded in full within 5-7 business days. No deductions are made.

Yes. You can participate in as many active Group Buys as you wish, subject to availability and your payment capacity.

Verified farmers can create Group Buy listings from their Farmer Dashboard. Set the produce, minimum quantity, target price, and collection window, then share the link with your community.

Go to Orders → select the affected order → click "Raise a Dispute." Provide photos or video evidence and a written description. Disputes must be filed within 48 hours of delivery.

Standard disputes are resolved within 5-7 business days. Complex cases may take up to 14 business days. You will receive regular updates via email.

Approved refunds are processed within 5-10 business days to your original payment method. Bank transfer refunds may take additional time depending on your bank.

You may escalate formally by submitting a written request to legal@agrobridge.com.ng within 7 days of the determination. The escalated case will be reviewed by a senior member of our compliance team.

Click "Forgot Password" on the login page and enter your registered email address. You will receive a password reset link within minutes. Check your spam folder if it does not arrive.

Standard accounts require email verification at signup. Farmers and business accounts require additional KYC verification, which involves uploading a government-issued ID. Our team reviews submissions within 24-48 hours.

To close your account, email support@agrobridge.com.ng with your registered email and the subject "Account Deletion Request." Note that outstanding order obligations must be fulfilled before closure.

Immediately change your password and contact security@agrobridge.com.ng. Do not make any transactions until our security team confirms your account is secure.