Support Documentation

Buyer's Complete Guide

Everything you need to know about buying fresh farm produce on AgroBridge Africa — from creating your account to confirming delivery.

Step-by-Step Buying Process

STEP 01

Visit www.agrobridge.com.ng and click "Sign Up."
Enter your full name, email address, phone number, and choose "User / Buyer" as your account type.
Verify your email address by clicking the link sent to your inbox.
Complete your profile by adding your delivery address and preferred pickup location.
You are ready to start shopping!

STEP 02

Navigate to the Marketplace to browse hundreds of categories of fresh farm produce.
Use filters to sort by produce type, location, price range, or available Group Buys.
Click on any product to view detailed information including the farmer's profile, farm location, quality grade, and pricing.
Check "Group Buys" for significantly reduced wholesale pricing when you buy as part of a community.
Review the farmer's verified status, ratings, and recent farm updates before purchasing.

STEP 03

Add your desired produce to the cart. You can add from multiple farmers in one session.
At checkout, confirm your delivery address or select a pickup hub.
Review the order summary including produce cost, delivery fee, and the AgroBridge service fee.
Choose your payment method: card, bank transfer, or USSD via Paystack.
Your payment is captured and held securely in escrow — no funds are released to the farmer until delivery is confirmed.
You will receive an order confirmation via email and SMS.

STEP 04

Track your order status in real-time from your Orders dashboard.
You will receive notifications as your order progresses: Confirmed → Processing → Ready → Shipped.
For home delivery, ensure someone is available to receive the order within the delivery window.
For pickup hub orders, collect your produce within 24 hours of the "Ready" notification.
Inspect your produce at the time of collection. If there are issues, do not accept the delivery and raise a dispute immediately.

STEP 05

After receiving your order, log in and navigate to Orders to confirm delivery.
Confirming delivery releases the escrow funds to the farmer and completes the transaction.
If your produce is damaged, missing, or substantially different, click "Raise a Dispute" within 48 hours — your money remains protected.
Provide photographic or video evidence of any issues to support your dispute.
Our disputes team will investigate and resolve within 5-7 business days.

STEP 06

Visit the Group Buys section to see active community buying opportunities.
Click "Join Group Buy" to participate. Your payment is held in escrow until the minimum order target is met.
Once the target is reached, the farmer confirms and begins preparation.
If the target is not met within the window, your full payment is returned within 5-7 business days.
Invite friends and family to join your Group Buy and unlock even better pricing.
Businesses, restaurants, and community groups can organise private Group Buys — contact wholesale@agrobridge.com.ng.

1Check the farm location and delivery estimate before purchasing perishables with short shelf lives.
2Always inspect produce at collection. Take photos immediately if there are any issues.
3Rate your farmers after each order. Ratings help the community identify the best suppliers.
4Set up order notifications in your account settings to stay informed about your order status.
5For large regular orders, consider our Wholesale / B2B programme for volume pricing.
6Save your preferred pickup hub in your profile to speed up future checkouts.

Refund & Dispute Policy

Understand your rights as a buyer.

Help Center

Browse all FAQs and support topics.

Browse Group Buys

Join a community buy and save more.

Need further assistance?

Our buyer support team is here to help you.